Refund Policy

Returns

OneGreenDiary is only facilitator between merchant and consumers. OneGreenDiary do not hold inventory or do the order deliveries. Every merchant on OneGreenDiary may have different refund policy. The refunds are subject to merchant’s discretion and not handled online or in app. Consumer seeking for refund requested to visit merchant at the store. It is responsibilities of buyer to check with particular merchant about refunds and returns of the items.

In case consumer is visiting the merchant for refunds then following conditions are recommended:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

To complete your return, merchant may require a OneGreenDiary in app or printed receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery
  • Changes to Refund Policy
    OneGreenDiary have and continue to have the right to modify, change or update Refund Policy at any time, with prior intimation to its customers.
    If you have any questions about this Refund Policy, please contact us at:

    502, Classicism
    Bhau Patil Road, Pune - 411020
    Maharashtra, INDIA
    query@onegreendiary.com